—–Original Message—–
From: bcservices@unfi.com [mailto:bcservices@unfi.com]
Sent: Thursday, October 04, 2007 4:57 PM
To: Seminole Natural Foods
Subject: ATTENTION: Claims and Returns policy reminder

Dear Buying Club Customer:

In order for your buying club to receive proper credit it is very important that all members of your group are aware of the UNFI credit and returns policy. The full policy is listed in detail under the Policies and Business information in your pricelist. Please have your members review the policies carefully.

Credits for frozen and refrigerated items can only be issued by the driver at the time of delivery. As your members are unloading the truck, make sure your group is matching the warehouse label to the labeling on the outside of the box. If you have a mis-picked item or damaged product please request credit from the driver at the time of delivery. Drivers are only able to provide credits for items that are refrigerated or frozen, unless your account is COD then the driver can write a credit for all items as well as deduct from the bill.

Any other credit and return request should be requested through our Credit Department in Chesterfield, NH within five business days of your delivery.

We want to make sure our customers receive the credits they are requesting. By following the guidelines in the policies page you can help ensure that your buying club will receive proper credit. As a reminder, the full credit and re-turn policy is listed in the Policies and Business pages of your pricelist

Sincerely,

Buying Club Services