It is your responsibility to check your products, including the date, BEFORE YOU LEAVE. If something is unavoidable, please provide the coordinator with the product manufacturer, description, and manufacture or best by date immediately. You must keep the product to return on the next delivery date, unless otherwise advised. In addition, if you are due a refund, it is your responsibility to bring your invoice with you to the next order so you know the amount owed to you. We try to keep refunds on the checkout form, but in the event you do not order for a cycle or two, it may fall from the list.
Archive for category Policies & Procedures
Returns
May 28
Delivery Notices
May 28
The delivery day will not change unless we have an extreme situation. Everyone should be aware of the date and know that you need to be at the pickup location to collect your order. Since the automated system can fail, if you do not receive a call by 10AM, first check your email for a late notice and if nothing was sent then call the coordinator’s cell phone. It was likely a computer glitch that prevented your call from going through.
Collecting Your Order
May 28
It is imperative that you are on time and that you work quickly to collect your items and verify your order so we can all get home and enjoy the rest of the day with our families, etc. Unless worked out in advance, do not assume that a coordinator will bring your products home for you to collect later.
Checkout Procedure
May 28
When you pay for your purchase on delivery day, please fill out the checkout form, including markup for any additions/subtractions and then place your check or cash in the zippered portion of the blue binder. Do not hand the check to me, put in on the clipboard or lay it anywhere else. I am usually working hard to secure my own perishable items and answering questions and do not want to have any checks in hand. Please ask me any necessary questions when filling out the checkout form. It is also very important that you place your check inside the envelope carefully and zip it back up so nobody’s check gets lost. This is very important and I appreciate everyone cooperating fully.
Over-Pulling Produce
Apr 29
In order to make things go more smoothly, we will be assigning specific people to pull produce orders next month. In the end, there were significant shortages in the weighed items that resulted in at least 4 members not receiving items that did in fact arrive today. The peppers are an exception since they shipped the wrong case size. We realize that it’s hard to get the product to weigh in exactly sometimes, but it is often necessary to accept just under your purchased weight to avoid shorting others. Where there’s a slight shortage on one product it is usually made up on the next. We try to offer pre-bagged items when possible to make it easier, but when those do not come in, the individual case sizes may be substituted. Individual item substitutions only work when they the case is divided evenly. If you were to weigh each 4lb bag of oranges, for example, you’d find that none are exactly 4 lbs, but a slight bit over or under and as close as possible. So next month, please go ahead and work with the grocery items and we’ll get the produce split up so you can each just come collect your order when finished picking your United products.
Returns
Oct 4
—–Original Message—–
From: bcservices@unfi.com [mailto:bcservices@unfi.com]
Sent: Thursday, October 04, 2007 4:57 PM
To: Seminole Natural Foods
Subject: ATTENTION: Claims and Returns policy reminderDear Buying Club Customer:
In order for your buying club to receive proper credit it is very important that all members of your group are aware of the UNFI credit and returns policy. The full policy is listed in detail under the Policies and Business information in your pricelist. Please have your members review the policies carefully.
Credits for frozen and refrigerated items can only be issued by the driver at the time of delivery. As your members are unloading the truck, make sure your group is matching the warehouse label to the labeling on the outside of the box. If you have a mis-picked item or damaged product please request credit from the driver at the time of delivery. Drivers are only able to provide credits for items that are refrigerated or frozen, unless your account is COD then the driver can write a credit for all items as well as deduct from the bill.
Any other credit and return request should be requested through our Credit Department in Chesterfield, NH within five business days of your delivery.
We want to make sure our customers receive the credits they are requesting. By following the guidelines in the policies page you can help ensure that your buying club will receive proper credit. As a reminder, the full credit and re-turn policy is listed in the Policies and Business pages of your pricelist
Sincerely,
Buying Club Services
